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“I Didn’t Know I Had it So Good.”

You may have heard about the extraordinary story of the mistaken bottle of wine last week. In short, three businessmen were dining out at Hawksmoor – a steak and seafood restaurant – in Manchester. They decided to compliment their food with a pretty expensive (I would say) bottle of Bordeaux, that was on the menu for £260.

Incredibly, a trainee manager accidentally picked up a much more expensive bottle and served them that instead.

The price of the ‘wrong bottle’? A cool £4,500!

Apparently, the diners did not notice the difference. Why would you, unless you really are a true wine connoisseur?

The mistake only came to light when the businessmen asked for another bottle and another member of staff spotted the difference. You can read the remarkable story in its entirety here.

Anyway, it got me thinking about how easy it is to either forget or be completely oblivious to all that we already have and fail miserably to appreciate that which we have become familiar with.

It may not be the £4,240 price difference in a bottle of wine we get to savour.

It is much more likely to be about the people in our everyday world.

Or the possessions we do have.

The places we have been to.

The work we do get to do and get paid for.

The list could go on.

The list of people I know who have muttered to themselves, “I Didn’t Know I Had it So Good,” is far, far longer than I wish was the case.

May this story serve as a small reminder for all of us to savour the things that perhaps we are guilty of taking for granted.

In the meantime, in my home county of West Sussex, some lovely people I know have produced another award-winning sparkling wine.

The Wiston Estate won “Best in Show” for their Blanc de Blancs Brut 2011, which was awarded only to those from among the Platinum winners. Overall, English wines won 138 medals at the Decanter World Wine Awards.

The price for this excellent sparkling wine?

£42.50. Compared to the £4,500 Chateau le Pin Pomerol 2001, it’s a bargain!*

*I do realise they are very different but you appreciate the thought I’m sure.

p.s. I read about the “wrong bottle of wine” story whilst working in Albania. Next time, I will tell you about my adventures there but for now, here is a photo of the view from my hotel for the second half of the week. The ‘view’ for the first half of the week was of relentless rain, roadblocks, angry protests and Molotov cocktails!

 

By Paul Hatcher, ago

“I don’t think it’s possible but because it is you, we have a chance.”

If you haven’t worked out by now, I am sorry but my pet theme, call it my ‘life message’ if you like, is always this:

Never, Ever Give Up!

Overcoming enormous obstacles, outrageous odds, seemingly insurmountable mountains is the stuff that makes us uniquely human.

One thing you will definitely have worked out by now is that I simply love stories in sport where a team or an individual overcomes all expectations to triumph in their chosen field.

Normally, I would be happy to devote this illustration to the extraordinary exploits of Liverpool football club alone, who overcame a 3-0 deficit on Tuesday night to beat the red-hot favourites, Barcelona and win 4-3 on aggregate in the semi-final of the Uefa Champions’ League.

But that would be somewhat unfair.

The following night, another team, who I have always enjoyed watching – Tottenham Hotspur – performed their own amazing comeback to earn their place in the final.

The headlines read after the ‘Miracle on Merseyside’, this is ‘Amazement in Amsterdam’ as Spurs also reversed a 3-0 deficit and won on the away goals rule that count for double in the event of a draw.

For only the third time ever, a major European football competition will be contested in the final by two English teams.

In some ways, I don’t know where to start for the obvious lessons for us mere mortals but here’s what I love the most and I humbly offer it to you…

After the game was over, and everyone who had witnessed the enormity of what Liverpool had achieved, my real hero, Jurgen Klopp said this, “I said to the boys before the game, ‘I don’t think it’s possible but because it’s you, we have a chance.'”

They were without two of their first choice three strikers. Their captain, Jordan Henderson was hobbling on an injured leg for half the match, and one of their very best players, Andy Robertson, had to withdraw at halftime, after effectively being kicked out of the game by that well-known, gifted street-fighter (sorry, ‘cheat’) Luis Suarez.

But before I get carried away with endless words of adoration for my team, let us return to those magical, prophetic words of Klopp’s.

“I don’t think it’s possible but because it’s you, we have a chance.'”

That my friend, is all you need to remember from this blog, that night of football (regardless of who you support or level of love for football).

Because it is you, we have a chance.

Take the ‘we’ out if you prefer and meditate on this…

Because it is You, You have a chance.

Whatever your circumstance. Whatever you are facing right now.

You may feel a bit battered and bruised from time to time. So close to defeat that you’ve almost forgotten there could be any other outcome.

I remember someone using Rocky 3 as a great illustration and it goes like this:

Rocky and his opponent are both on the floor inside the ring – utterly depleted of energy – having given all they had and so much more. Rocky’s coach is screaming at him, “Get up! Get up!”

Sometimes, even when we feel like we have nothing left to give, all we have to do is get up and stand.

And after that, stand. You don’t even have to walk after such a battle.

Because the enemy, the opponent of your life – however that manifests itself – is down and out.

Or at the very least, complacent. Even asleep.

Just like some of those Barcelona players were near the end of match on Tuesday night.

A fourteen year old ball boy – who had been encouraged before the match to feed the ball as fast as possible to the players – so that every single second would count. He did just that when Liverpool won a corner.

Then another local, young man of just twenty – Trent Alexander-Arnold – came up with a ruse that fooled his far more experienced opposition and stunned the world with his ingenuity and cheekiness. It led to a winning goal – the likes of which no one has ever seen before.

A little bit like when David used his slingshot to defeat the seemingly undefeatable Goliath and became the icon for all underdog victories ever since.

Now it’s your turn…

 

 

By Paul Hatcher, ago

When All You’ve Got Are Flip Flops And Heels

Last week, my wife and I went away for a cheap holiday in the South of France. Whilst there, we ate delicious food, met some very kind and friendly locals (more about them in another blog perhaps), enjoyed some lovely sunshine and saw some stunning scenery.

We decided to visit what had been billed as the “most beautiful beach in the South of France” and for some reason, got it into our heads that as with one or two other beaches we had visited on this trip, we would be able to park up, walk for a few minutes perhaps and buy some food and drink in the cafe that would surely overlook the beach.

The destination for said beautiful beach was Port Pin, via the calanque of Port Miou just outside the beautiful coastal town of Cassis. The man at the car park told us to simply follow the green arrows. It didn’t take us long to realise this was not going to be as simple as we had hoped.

My wife was wearing those platform, summer sort of heels and I had my trusty flip flops. Neither of which are even remotely appropriate footwear for what we were about to embark upon. The pathway quickly turned into a steep, gravelly descent with a variety of rocks that were simultaneously tricky to avoid slipping on and at other times, handy to hold on to.

A good number of other people were making the same pilgrimage to this unique beach and most of them took the time to glance down at our footwear with an unsubtle grin or amused comment. We heard one or two mutter, “Touristique!” Whilst I had probably had the slight advantage when it came to dangerous footwear, I volunteered for the absolute humiliation of carrying a plastic bag with our towels and a solitary bottle of half drunk orange juice.

We had accidentally left our daypack at home, which ordinarily would have taken care of everything we needed to bring with us. This was one reason why we had not bothered to bring a packed lunch – assuming there would be a cafe ready to take our Euros – like all the other places we had visited thus far.

Alas, when we arrived after almost an hour or more perhaps of walking, trekking up and downhill, gripping the rocks and/or the gravel in that way that forces your toes to push down as if they’re hanging on for dear life!

The beach itself was indeed beautiful but I’m not sure I would even call it a beach at all. It looked more like a cove, surrounded by rocks, with the water leading out eventually to the sea. You can judge for yourself…

Once sat down, we instantly regretted not packing a lunch as you’ve guessed it, there was no cafe to be seen anywhere. We enjoyed the space and watched the young children enjoying the beautifully turquoise, albeit, still rather cold water, as well as a couple of dogs trying to come to terms with maybe their first swim of the season.

We took a different route back (given that the one we opted for earlier had signs saying “Danger of Falling Rocks”) and appreciated the truly stunning scenery looking out across the water from higher ground.

The lessons for us were obvious…

Remember to bring the day pack – on the holiday itself – let alone, the day trip!

If in doubt, bring trainers or anything more appropriate than what we had.

Never assume there will be a cafe.

Most of all however, despite the looks from what felt like every other human being we came across with their hiking boots, mountaineering daypacks, with water pipes feeding through to their lycra tops and velcro pockets, we still made it.

And the truth is, not with that much effort.

It just felt at the time like we were severely disadvantaged by comparison.

In fact, given the footwear we found ourselves in, we did pretty well.

Better than most people might have expected.

So, when all you’ve got are flip flops and heels, keep on keeping on anyway.

By Paul Hatcher, ago

How to Deal with People Judging You

“I’m not interested in who judges me, God will judge me one day. That’s the only thing I’m interested in. What other people say about me, I couldn’t be less interested in.”

This is what Jurgen Klopp, said recently during a press conference, after being asked what he thought about being judged on how many trophies he may or may not win at Liverpool Football Club.

As you know, I am interested in football and the various lessons we can learn from it.  I have loved watching Liverpool since I was  a young boy. Now I find myself not only enjoying their highly entertaining brand of football but also loving the things that their manager, Jurgen Klopp, says at press conferences.

What I love the most however, is the way he treats his players, staff and the incredibly loyal, passionate fans.

He is famous for his exuberant celebrations, his sprints down the length (and on one occasion across the pitch) in order to embrace his ‘boys’ who play their hearts out for him, week in, week out. I think he acts like a wonderful father towards his players, who looks for any and every opportunity to celebrate what his children have achieved. He alway protects them, even when they make a mistake. He never exposes them or publicly rebukes them, unlike how Jose Mourinho would often do…before he got fired.

He does not deny that he will be judged. He doesn’t deny there is pressure in a high profile position like his. His secret I believe, is he doesn’t let it get to him because that is not where he places his focus.

“For me, it’s no pressure (to win trophies), it’s only opportunity.”

So my question to you as you think about this is: How do you think God (or any other word you may choose to use) will judge you? And then, how can you allow that knowledge to liberate you from the fear of judgement that may and often does come from your fellow human beings?

 

By Paul Hatcher, ago

When You Need a Hand…

I am alive! It’s been a good few weeks (ten to be precise) since you last heard from me and I am sorry for that gap.

I was having major problems with my website as well as the connection it has with the platform that sends these emails out.

The good news is that this has now been fully resolved!

You can even visit the new website now if you like and feel free to tell me what you think. I can’t promise to implement any changes you may suggest as I rather like it a lot – after much deliberation and polishing.

I did a lot of the original layers myself and my wonderful daughter took all the profile shots of me (except for the one of me by the swimming pool!)

But then I hit a wall. A rather large wall or so it felt like to me

I tried one thing and then another to scale it but it just wouldn’t allow me to climb over.

I began asking around for any help but none was forthcoming.

I got desperate and asked a small group of people who had been coming to our house to attend The Marriage Course if they knew anyone who knew anything about WordPress websites. Lo and behold, one of the guys had a friend, and long story short, that friend then introduced me to someone who specialised in exactly what I needed.

His name is James and he has been simply brilliant! He was at once, able to sort out the technical mess I found myself in and helped me get over that seemingly insurmountable wall that was threatening to defeat me.

So, I am very happy and I was reminded the other week of how much difference it makes when someone gives you a hand. My wife and I were in the supermarket and looking for something (I honestly can’t remember what it was now) like a packet of our favourite nuts or something similar.

We couldn’t see them anywhere – the top shelf where they were normally displayed was empty. Just as we were about to give up, a fellow shopper came alongside – a very tall woman – and realised we were looking for the same thing as her. She was able to see that in fact, the nuts were on the top shelf but some considerable distance away from the front and therefore out of our sight.

She then did something I’ve never seen before…

It wasn’t that spectacular but it was worth remembering.

She pulled the shelving display – one of those built-in metal contraptions, not a mere cardboard box, just so you know – and dragged it forwards to the front of the shelf itself. Suddenly, the nuts were in clear view and even we could reach them!

A trivial example perhaps but between James, the extremely helpful web developer and the tall female shopper, I have been reminded once again, that it is a wonderful thing to help and be helped.

 

By Paul Hatcher, ago

Frank Spencer Eat Your Heart Out

I have a confession to make…

I’m really not very good at anything that constitutes DIY. I really wish I was for all the obvious reasons. I mean I can put up a shelf, construct flat-pack furniture sometimes and just about change a plug.

So, with the simplest of tasks, I can do it myself but it will take time. Otherwise, I invariably make mistakes. I would amuse you with a catalogue of stupid errors but the truth is, my memory very kindly deletes them pretty regularly.

The example I am about to provide you with is not even truly a DIY task – I don’t think. You don’t call in an expert to bleed your radiators do you? Our radiators have been playing up of late – not good, given the sub zero temperatures we’ve been experiencing in our part of the world.

My son’s radiator was the worst culprit and we had already bled the radiator once but it was not functioning properly again. Time for me to step up and deal with this on a day when I had the spare time to do so.

I grabbed a flat head screwdriver (I do know what one of those is).

The last time we had bled this particular radiator – there had been some water involved… I remembered this, and so I prepared carefully and brought a small, glass dish. I moved a couple of bits of furniture out of the way in order to have a clear view as well as provide a specific space in case the water tried to repeat this act of escape. I felt rather pleased that I was taking precautions and not recklessly rushing in to this task.

Satisfied that everything was in place, and having taken the time required for me to avoid making any mistakes, I proceeded to unscrew the valve. Air soon began to hiss outwards, which I knew was a good sign. For some reason however, I wasn’t convinced this was enough and vaguely recalled that the presence of a dribble of water would be an indication that the radiator was probably working properly again.

I loosened the valve further. Then a bit further again. Another revolution with the screwdriver and then…

Whoosh! The valve flew out with the same force of water that occurs when you put your finger over the end of a hosepipe (I have had that experience too).

Fortunately, the valve landed straight into the glass dish I had expertly positioned with my free hand to catch any excess water.

“No problem, it’s all under control,” I thought to myself.

I fished around for the valve and attempted to put it back into the tiny hole – and get the screwdriver on the end of it as quickly as possible.

At the same time, I had been using one of my fingers to plug the hole – for obvious reasons. Unfortunately, I could not keep this up for more than a few seconds due to the high temperature of the water. It was at this point that I feared that my fingers would get irreparably scalded… what was I to do?

The valve did not stay in the hole long enough for me to get a fix with the screwdriver and shot straight back into the dish.

Whilst all of this was going on and any kind of control was slipping from my grasp, the glass dish was filling up to capacity – rapidly.

Now what?

For a split second, I thought of those traumatic scenes in Titanic where the water is relentlessly pursuing Jack & Rose as they desperately try to escape. I pulled myself together – gave myself an internal talking to and reached up to open my son’s bedroom window.

The dish was literally about to overflow – but I had seen the light… I took the dish and threw the water out on to our drive. And onto my car.  I congratulated and comforted myself that at least it wasn’t going to land on anyone.

As the splash reached my ears, I realised what I had actually done. What an absolute idiot!

The valve had still been in the glass dish!

Now my fingers really were going to need medical attention! Either that or I had to find something, anything to plug the hole at least for as long as it would take me to run downstairs, out on to the drive and hopefully, find the valve and pray it hadn’t somehow bounced off the exterior wall and crept in through the front grill of the car.

First, I ran to the bathroom to get a towel. Then I ran downstairs to get a bucket; might as well get two things while I had left the room. I used the bucket to capture the water while I tried to figure out if the towel would work.

In between trying to position the bucket in order to capture the water (I challenge any DIY expert to do this easily) and shoving the towel over the hole, I had to empty the bucket out of the window at least twice before I was ready to make my move to retrieve the valve.  The whole time, aware that I could be washing the valve further and further into the outer reaches of the drive.

Eventually, I was at least partially satisfied that the towel would indeed stem the relentless mini-tsunami for another few seconds. I made a dash for it and ran outside, ensuring I put the front door on the latch, lest I lock myself out and slowly watch the house become a real-life disaster zone.

Miraculously (I did pray on the way!), I spotted the valve on the drive within seconds and raced back upstairs, clutching it in my hand.

Even more miraculously, I was able this time, to push the valve inside the hole and screw it back on in record time. I say record time but of course, as I explained at the beginning of this confession, a normal person would have fixed the radiator, run a bath and be halfway through Lawrence of Arabia in the amount of time it had taken me to get this far; or so it seemed.

Crisis finally over, I began the clean up operation in my son’s room, all the while wondering whether I should tell him anything at all about this. I figured it would make a pretty funny story and good job too, because by the time I had almost finished, save for a couple of dirty towels and a bucket and mop at the bottom of the stairs, he walked in through the front door and asked what had been going on.

The life lesson for anyone who needs it (I freely admit, I am probably the only one who needs the lesson),,,

Wait ’til your wife gets home.

Just so there’s an extra pair of hands you understand…

Nothing to do with who knows the most about ‘bleeding radiators’…

Frank Spencer

By Paul Hatcher, ago

It Really is Better to Give Than to Receive

I confess I have been a bit slack over the Christmas period, as well as not jumping straight on to the New Year’s message bandwagon. I have however, enjoyed reading other people’s insights and experiences.

One of my favourite stories to have emerged over this time of giving and receiving was about the couple in Northern Ireland who won a record-breaking £114,969,775 lottery prize. You may well have seen the headlines and realised that the story is not about how much they won but how they plan to spend it.

They are going to give the vast majority of it away to friends, family and a few favourite charities.

Wow, what a way to begin the year!

Whilst it is of course, always lovely to be given a beautiful gift by someone you love, it is surely true that it is even more pleasurable to be the giver of the gift and watch the recipient’s face light up and often be overcome with emotion at the sheer thought that has gone into such a gift, or the effort it must have required to produce it.

So, if I am going to yield to the temptation of giving you a challenge for this New Year, how about this for size:

What could be the best thing you could give to someone else?

It may be a gift that costs you a fair bit of money but it could also be something that requires your time, energy and thought.

Or simply means giving your very best in such a way that will truly bless that other person.

By Paul Hatcher, ago

The Day Mobile Phones Stopped Working

Last week, I travelled to Edinburgh to visit my client who lives there and while I was waiting at Gatwick airport, I noticed I wasn’t getting a 4G signal. I don’t know why but any time this happens, the first thing I think of in some mild panic is, “Did I forget to pay the bill?” Then I quickly remind myself that the rolling, Giffgaff SIM only contract costs just £10 a month and auto renews anyway. So, no, that is not the problem.

I logged on to the airport’s two hour free wifi and didn’t let the absence of any network signal bother me. I bought a bottle of water that comes with a free copy of The Daily Telegraph and enjoyed reading a hard copy for once, instead of the electronic version I have been enjoying recently – what with all the political shenanigans surrounding Brexit.

When I arrived a bit early at our meeting place, there still wasn’t a signal and by now, I was suspecting some sort of network problem. Instead of becoming increasingly frustrated however, I chose to take advantage of the situation and instead, invest some more time into my relatively recently acquired learned behaviour of ’embracing boredom’ at any opportunity. I have written about this before on the subject of Deep Work and it simply involves resisting the temptation to grab your smartphone within a millisecond of finding yourself waiting for anything. In a queue; TV paused while your friend or partner leaves the room for a minute or two; at a table in a cafe while someone else gets the coffees, the list goes on and is very familiar to all of us.

This new habit is designed to help you remain focussed on a Deep Work task when you inevitably hit that wall where the ideas appear to have dried up, or you are struggling to resist the temptation to check your emails barely ten minutes after last checking them.

It is still a struggle for me and I am in complete favour of the idea of embracing boredom but on this day of the O2 collapse in network functionality, it got me thinking about how excruciating it must have been for the estimated 32 million people up and down the country.

I read the following day about one person, a well known journalist who was due to appear on the BBC programme Question Time that evening and was out of his office and home all day. He was relying on his smartphone to keep him up to date with the day’s events ahead of his appearance. Other examples which when you read them, sound a bit comical but must have been extremely frustrating for the people involved included people not being able to use the famous ‘Boris Bikes’ in London, bus timetables crashing (at least it didn’t cause the buses themselves to crash!), thousands of smart meter installations were cancelled and so on.

All of which causes me to wonder what would happen if one day, more than one network went down, or, if as so many, silly celebrity-led headlines tend to claim, someone managed to single-handedly “break the internet”.

Imagine if that actually happened?

What would we do?

Well, for a start, I think you would see people all over the place holding their phone in their hand, staring at it in disbelief. Then, because there was nothing on the screen to keep their attention from anything else, they might look up and notice they are not the only one suffering such outrageous lack of service. This in turn, would give them something to discuss with their fellow sufferers and then…they would actually talk to each other about the sheer inconvenience of it all.

One person may say they are desperate to get through to their loved one as today is their birthday or they had a driving test and are desperate to find out how they got on. This in turn, would prompt another person to proudly but humbly at the same time somehow declare that taking the time to teach their son how to drive was one of the best investments of time he has ever made (that would be me) as well as recalling the enjoyment of being taught by his own Dad alongside the same driving instructor he learned with also. (That would be me again.)

It is easy to see how the world could grind to a halt if and when another network crash comes colliding into our world of ubiquitous distraction and treadmill activities. Amid all the very understandable frustration at such a situation, hopefully most of us could appreciate the opportunity to embrace a bit of boredom by turning it into a rare glimpse into the lives of other human beings sat right next to us.

In the spirit of openness, here’s my latest Screen Time headline statistics:

 

By Paul Hatcher, ago

The Blessing is in the Detail…

Claudio Ranieri is an Italian football manager who will never, ever be forgotten. For anyone who has no idea who he is, I am sure you will have heard about Leicester City winning the football Premier League at the end of the 2015/16 season.

It is widely acknowledged as the most shocking sporting team result in the history of sport. At the start of the season, they were 5000-1 rank outsiders to win the league but by the end of it, most people like me who had been following them with increasing amazement as the season progressed, as well as those who have been supporting them their entire lives were awestruck by what they had achieved.

All that to say, Claudio Ranieri is starting low all over again – this time with south-west London club Fulham. Now I’m not saying they will win the league this season or even next season but my attention was captured by a simple story about the wise Italian’s instant impact at the club who currently sit at the bottom of the Premier League.

With their previous manager in control (or not as the case may be) the Fulham players would eat their lunch in the club canteen and then get up and leave.

Not with Ranieri around they don’t. He has insisted that no one leaves until the last person has finished their lunch.

It may sound simplistic. It may even sound legalistic.

It is neither of these.

Even their warm up routines have been subtly but dramatically changed to increase the cohesion and harmony in the team. If the player leading their warm-ups leads with his right leg for the first move, everyone has to move with their right leg.

This is what is known as ‘cognitive cohesion’. (Actually I just made that up but it sounds quite good I think!)

Whatever you may want to call it, whenever and wherever you encourage, or even dare I say it, force people in a team to come together to build a greater sense of unity and togetherness, great things can potentially happen.

In Fulham’s case, that will mean simply staying in the Premier League for next season, Beyond that, who knows but I’m not sure I would bet against Claudio Ranieri doing something extraordinary again.

And while the headlines are what we tend to remember, for the players and those closest to the real work behind the scenes, the blessing is in the detail.

 

By Paul Hatcher, ago

How Much Time Do You Have?

“How much time do you have?” When you hear someone say this to you it usually indicates they may have quite a lot to say.

What about if you ask yourself the same question?

There is no accurate answer of course.

Not if you’re thinking about how much time you have until you die.

I find myself coming back to this question more often than perhaps I care to consciously admit. The work I find myself doing is rich and varied but it all comes down to the same thing in the end…

What are you going to do with the time you have in your possession?

Many people’s lives are dictated by the extreme time constraints they have become accustomed to as part of their work or simply, their expectations of life in general.

“I don’t have time for that…”

“It takes too much time…”

“If I only had the time to do…”

You and I all have our own version of this familiar, almost daily script.

A little which ago, I heard a story about Ed Sheeran and Paul McCartney. Apparently, Ed Sheeran heard about something that his hero, Paul McCartney had said about his obsession with guitar playing.

Many people have heard about the ‘10,000 Hour Rule’ which stipulates that in any given area of expertise but especially in the area of performance of any kind – you need to have practised for 10,000 hours to get into that revered space of ‘expert’ or ‘world class’.

Anyway, Ed Sheeran heard that Paul McCartney reckoned he had chalked up over 100,000 hours – simply because throughout his life at any opportunity, he keeps picking up his guitar and plays.

Ed Sheeran was so blown away by this accomplishment that he apparently decided to get rid of his XBox and any other form of ‘gaming distraction’ and instead, use the time he would have spent playing on these things to apply to his own guitar-playing. In addition to his presumably regular practise sessions.

It remains to be seen if Mr. Sheeran maintains this high level of commitment to his craft but I thought it was yet another reminder about how we choose to spend our time.

In my own life, I am developing a passion for helping others find creative ways to use their time – especially while they’re at work – in order to become more productive, more effective and hopefully, more satisfied with how they spend their daily allotment of time.

Here I am delivering a workshop about just that and hopefully, all of the attendees will put into practise even one change that will enable them to feel more fulfilled by what they do every day.

 

 

 

By Paul Hatcher, ago